Cancellation Policy

 

 

 

Cancellation Policy


 

We at American Family Dentistry are here to take care of you, our patient. We try to schedule our patients well in advance of the due date for their next dental appointment. If it is not possible to schedule your appointment in advance, we will do everything we can to keep you on the doctor-recommended schedule.

 

When we book you for your appointment, your dental professional has a specific amount of time reserved for you. We strongly encourage all patients to keep their appointments unless prevented by an emergency or illness.

 

If you know in advance you will not be able to keep an appointment with your doctor or hygienist, please provide us with as much notice as possible so that we may offer that appointment time to another patient. If you must change your appointment, we require a minimum of 24 hours’ notice to avoid a $75.00 cancellation fee.  Extenuating circumstances and emergency situations are exempt from this fee. If you pay a fee for a missed appointment, it may be applied as credit towards a copay for future dental services, at the discretion of the doctor.

 

The dental office is a setting for many different types of dental visits, including dental emergencies. In accommodating a patient with a dental emergency, it may interfere slightly with your appointment time. We greatly appreciate your understanding if this circumstance ever arises, and we assure you we will treat you or your family with the same level of service if you experience an emergency requiring a same-day remedy.